We recognise the factors which are genuinely important in the delivery of a quality and meaningful financial service to our clients. It is upon these factors too, that our performance can be measured:-
These
factors include:
Empowering
clients to make informed decisions
At your
initial interview you will be provided with an
Financial
Services Guide and a
Statement of Privacy
Policy. These documents will tell you about your financial adviser, Financial Keys and how we conduct our business.
Clearly
defined process
We
ensure that all clients have a clear understanding of the steps
involved in compiling their financial plan. These steps will be
outlined and explained by your advisor.
Access to quality advisors
We have an ongoing education and internal audit programme for ensuring the quality and effectiveness of personnel engaged by Financial Keys. All advisors must meet high education and ongoing professional development standards to ensure they operate at best industry practice.
A valuable and lasting relationship
As a client of ours, we will handle the processing of your investments and look after you on an ongoing basis. You will be entering into a lasting relationship. We will endeavour to add ongoing value to you and to continue to assist you in achieving your long term wealth accumulation goals.
Regular client contact
We provide a regular review service and we encourage our clients to contact us when needed. We monitor fund managers, market conditions and industry issues on an ongoing basis. In this ever-changing business and legislative environment, things can change rapidly and you need to be kept informed.
Reporting
Plans are monitored to ensure a timely response to changes in the economic and legislative arena. This includes a periodic formal review of all portfolios and where appropriate, client meetings.
Responsiveness
We are committed to returning all phone calls the same day. We also endeavour wherever possible, to return information on basic questions within the same working day.
CLICK HERE to arrange a confidential, obligation free consultation to help achieve your financial goals.
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